Bonding Workshop – Patient Relationship Management (PRM) Training
Empower your healthcare team to strengthen patient trust through
empathy communication, and
service excellence.
Delivered by Oriel Academy’s expert trainers, bringing over 20 years of experience in healthcare and corporate training.
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- 1 Day Live workshop
- mail@orielacademy
- +91 7304133814
DATE
Mumbai - 22nd November 2025
Hyderabad - 29th November2025
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Hundreds of Healthcare Professionals Are Transforming Patient Relationships — Why Not You?
- 5,000+ Healthcare Staff Trained
From hospital support teams to nurses, our participants are mastering empathy & communication step by step.
- Proven Impact Across Institutions
Hospitals report improved patient satisfaction scores and fewer complaints after our workshops.
- Join a Growing Healthcare Community
Be part of a nationwide movement to build trust, compassion & excellence in patient care.
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This Workshop Is For
Hospital Support Staff
Learn to connect with patients and deliver service with empathy.
Paramedical & Allied Health Staff
Enhance patient interactions and build lasting trust.
Front Desk & Help Desk Teams
Handle queries and concerns with care and confidence.
Nurses & Ward Staff
Strengthen daily communication with patients & families.
Clinic Assistants & Administrators
Improve service delivery and patient satisfaction.
Anyone in Healthcare
Committed to creating better patient experiences.
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What will you learn in this workshop?
- Patient-Centric Communication– Build trust through clear, compassionate conversations.
- Active Listening & Empathy – Understand patient needs beyond words.
- Managing Expectations – Address patient & family concerns effectively.
- Handling Difficult Conversations – Stay calm and professional under pressure.
- Role Plays & Real-World Scenarios – Practice what you’ll face in hospitals daily.
- Measuring Patient Satisfaction – Learn tools & methods to track improvements.
This isn’t another lecture-style session — it’s interactive, practical, and designed to create real behavioural change in your team.
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And That’s Not All — You’ll Also Master
Session 1
Building the Foundation of Patient Bonding
- Patient-centric communication skills
- Active listening & empathy in practice
- Understanding patient emotions & needs
Session 2
Managing Real-World Challenges
- Managing patient & family expectations
- Handling difficult conversations with calm & care
- Building trust through consistent communication
Session 3
Practical Application & Action Plan
- Role plays & real-life healthcare scenarios
- Tools to measure & improve patient satisfaction
- Personal action plan for lasting impact
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Grab Exclusive Bonuses Worth -₹14,991 to Accelerate Your Team’s Growth!
BONUS 1
The Psychology of Patient Trust Understand What Builds Confidence Instantly
Learn:
- Trust triggers that boost patient comfort
- How to reduce patient anxiety in under 60 seconds
- Language tweaks that increase treatment acceptance
Includes: Real-life role-play examples of high-trust interactions
Value ₹4,997
BONUS 2
The Digital Patient Experience Build Lasting Connections Beyond the Clinic
Learn:
- How to communicate effectively through email & SMS
- Smart responses to online reviews (even bad ones!)
- Tools to automate reminders & follow-ups effortlessly
Includes: Ready-to-use message templates for every patient touchpoint
Value ₹4,997
BONUS 3
Handling Difficult Patient Conversations Stay Compassionate While Maintaining Boundaries
Learn:
- De-escalation techniques for tense situations
- Scripts for billing, late arrivals & refusals
- The “LEAPS” method for resolving conflicts smoothly
Includes: Group role-plays with real patient scenarios
Value ₹4,997
Total Bonus Value ₹14,991 - Yours When You Join the Workshop Today!
Still Unsure If This Workshop Is for You?
Let’s Make It Simple—Check All the Boxes That Feel True for You:
Struggling to build trust and rapport with patients and their families?
Facing communication gaps that lead to misunderstandings or complaints?
Want your team to handle difficult conversations with confidence and empathy?
Not sure how to deliver patient-centric service consistently?
Concerned about declining patient satisfaction or feedback?
Looking to train your staff in real-life scenarios and role plays?
If any of these sound like you, this workshop is your solution!
Strengthen your team's communication, empathy, and service delivery with hands-on training designed for healthcare professionals.
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Meet Your Mentor
- Khalid Jamal
- Principal Consultant & Lead Trainer – Oriel Academy
With 35+ years of experience in communication, media, crisis management, and soft skills, Khalid has trained professionals across healthcare and corporate sectors.
He has worked with 500+ clients, including American Express, Indian Oil, L&T, Jet Airways, Nike, Star TV Group, Tata Group, Subway, and Wipro.
A co-founder of Asia’s first finishing school (Aria Finishing School), he is also a recipient of the PR Manager of the Year and IMM Advertising & PR Manager awards.
His work has been featured in major publications like Economic Times, Financial Express, and Business Line.
- Neeta Patil
- Doctorate in Psychology
- Expert in Training, Organizational Behaviour & HRM
Dr. Neeta Patil, a Doctorate in Psychology, brings over 25 years of experience in Training, Organizational Behaviour, and Human Resource Management.
She has conducted impactful workshops for renowned organizations such as Reliance Industries, Tata Teleservices, and the Indian Institute of Banking & Finance (IIBF).
Her core expertise lies in applying psychometric techniques to enhance employee performance and workplace efficiency.
Dr. Patil has also served as a Consultant with KEM Hospital and Tata Memorial Cancer Hospital, Mumbai.
Additionally, she has contributed extensively to publications, including serving as a Columnist for Mid-Day and writing for several magazines and journals.
Validate Your Learning
Get Certified by Oriel Academy After Attending the Workshop
- Add to your professional profile & resume
- Showcase your training to your organisation & peers
- Share on LinkedIn to strengthen credibility
- Demonstrates commitment to patient care & service excellence
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Got Questions? Here Are Your Answers!
Who is this workshop meant for?
This training is ideal for hospital staff, clinic teams, paramedical professionals, front-desk teams, nurses, and anyone who interacts with patients.
Is it only for hospitals?
No. It is equally relevant for clinics, diagnostic centres, day-care facilities, and allied healthcare organisations.
Do participants need prior training?
No prior training is required. The workshop is designed for all experience levels.
How many seats are available?
Seats are limited to ensure personal attention and interaction, so early registration is recommended.
when does the live course starts
Yes. It includes role plays, real-life scenarios, group discussions, and feedback-based learning.
Who is the trainer?
The session is led by Khalid Jamal, a senior trainer with 35+ years of experience in communication and healthcare training.